PAYMENT & SECURITY
We accept all major credit cards & debit cards, Visa, MasterCard, Amex, ApplePay, & Paypal. All payments are processed through a Trusted & Secured checkout process.
Local Malaysians can also message us at instagram @valiant.beads for a faster online transfer.
Customizing services are provided for in-person meet-ups only, but if you really want a customized design, another option is you may send a screenshot of the design you like and ask for a different stone of your choice (beaded designs only).
HOW TO TRACK ORDERS?
Customers will first receive an email for the confirmed payment confirmation. When items are shipped, you will be sent the tracking code through email.
We will also provide a tracking number for your parcel for those using online transfers
WHEN ARE ITEMS SHIP?
Items will be shipped within 1-3working days.
Shipments within Malaysia would take between 1-3 business days while International may take up to 4-7 business days
HOW LONG FOR MY ITEM TO ARRIVE?
1-4days for Malaysian orders, & 5-14days or more for international shipments.
*Kindly note that your arrival varies according to each national customs regulations. Valiant is not responsible for any customs delays.
INTERNATIONAL SHIPPING & COST
For international shipping kindly message us beforehand as shipping cost varies between every country.
WHAT ARE THE MATERIALS USED?
Our product are made with stainless steel 316 metals, crystals, and stones, Some are complimented with 18K gold, powder black, or chrome plating. All are rust resistant and are also hypoallergenic, completely safe for sensitive skin.
Kindly visit our Jewelry Care page to know more about our plating/ plated metals.
We offer a FREE lifetime string re-attaching service(nylon only). Any issues including loose, feathered, or snapped nylon entitles you to a free restring(shippings not included). Note that lost stones or charms would require additional payment.
For further information kindly message us in instagram.
Kindly contact us within 24hrs at email@example.com with the reason of cancelation and you order number. All refunds will be processed accordingly.
Note that cancelations beyond 24hrs, or order that has shipped will not be entertained.